Friday, September 09, 2005


Stardate 59090.9 (9-9-2005)
Qwest is full of idiots. Saturday email stopped, and I could only sporatically get web pages. It was Labor Day weekend, so I decided to wait until after the holiday to call tech support. I did ping the router, and the modem. The router responded fine, the modem kept getting 50 to 100% packet loss. I took the router out of the setup, and pinged the modem again. Same thing. Tuesday, out of curiousity, I pinged the DSL modem from work. It responds fine. My conclusion: the Ethernet board on the modem is damaged. I call Xmission Tuesday night (I learned the first time, Qwest techs will not talk to me unless I call the ISP first). After 20 minutes, the Xmission tech reaches the same conclusion (another lesson learned even farther back, don't give the call center techs a clue, at least initially, that you have any idea how this stuff works. Apologies to the tech call center readers, but it seems to put them in a defensive mood. Besides, a good tech will go through the steps again just to be sure.) I call Qwest. After holding in the queue for 30 minutes, the guy on the phone notes I do not have QWEST.NET as my ISP. He tells me to call my ISP. I told him I have already done that. He grumbles, then asked if they had me look at anything. I said yes, the standard cycle the power on the modem, cycle the power on the computer, check settings, etc. Grumble again. He's going to get them on the line. HANGS UP ON ME! They asked for my phone number at the beginning of the call in case they needed to call back because of a disconnect. I needed to get the kids to bed anyway, so I waited a while. No callback. Called again, 30 minutes in the queue again. A lady with an Indian accent answers. She at least walks through the diagnostic steps. The annoying thing is she insisted on being very clear, like 'P as in Pirate, I as in India, N as in Nancy, G as in George, now press the space bar, then 1, and 9, and 2, DOT, 1 and 6, and 8, DOT, 0 , that's a zero and not an Oh, DOT, 1.' Long pause, and I already typed it out or up-arrowed while she went through the litany. 'Now type Enter.' One and a half hours of this. She finally concludes the ISP's server is down. WTF? Time to let her know I am not stupid. I tell I can ping the ISP's server, although I get the same loss since it has to go through the DSL to get there. I tell her I can hook a router up, and it responses perfectly. I can put other computers on the modem, and they all have the same issue. I calmly tell her I don't agree. Every piece of equipement has been swapped except the modem, and the problem persists. I already talked to the ISP, they are up and running. The modem is faulty, and it's probably the Ethernet board. No, she can ping it, it's fine. Qwest must have some magical version of PING out of Star Trek that reports all sorts of diagnostic info.

Anyway, Xmission loaned me a modem, and lo!, it works. Nothing else on the system has changed. They are going to find someone at Qwest with brains who will RMA the modem.

Normally, I wouldn't care that much, but this month I need access to the internet.

Weight this week: 188 lbs.
Mood: Fucking Pissed Off (No cute icon for this)

End of entry